Do you wish you could keep the staff in your organisation happy and productive? You know, staff that work together as a team, get their job done, create a great atmosphere for others to work in and for residents to live in?

Over the past 11 years I have been working with healthcare organisations who benchmark their performance in order to learn from the best and to become the best. Many of these organisations have gone on to win industry awards and have experienced continued growth and success.

Fortunately I often get the opportunity to see some great initiatives in action, and now I want to share one of those with you. Continue reading →